We have two tech help programs that are open to everyone who walks in the Library: Drop-in Tech Help and Book-a-Librarian. If you have any questions about which program is right for you, or about our services in general, please do not hesitate to contact us.
You do not need to have a Library card or be a Tuscarora Twp. resident to make use of our programs. As always, our tech help services are free.
Drop-in Tech Help
Drop-in Tech Help is our quick tech help option at the Library. This program is available every day at the Circulation Desk. No registration is required, just walk in and spend 5-15 minutes with a librarian to ask your tech questions. Subject to staff availability.
This program covers:
- ebooks/eReaders
- Basic computer navigation
- Basic app use
- Basic cell phone use
- Basic tablet use
- General Internet instruction
- Research beyond Google
- Using Library online resources
We cannot assist with:
- Setting up a new device
- Fixing/Restoring/Repairing a broken or infected device, app, or email account
- Entering sensitive information for you (e.g., credit card information, social security number, online banking, etc.)
- Cannot provide medical, legal, or business advice or opinions
- Keyboarding, typing, or proofreading documents
All types of tech are welcome!
Book-a-Librarian
Book-a-Librarian is our 30-minutes one-on-one help for anyone who has a more complicated question than we can cover during Drop-in Tech Help. After you sign up for an appointment, we match you with a Library staff member who has prior experience or knowledge of the device you are bringing in.
To make the most of your 30 minutes, each appointment will cover one device and one question. You are welcome to schedule a follow-up appointment. You are limited to two bookings per device/issue. Please be aware that appointments are subject to librarian availability, so we cannot guarantee that you will be working with the same librarian each time.
This program covers:
- eBooks/eReaders
- Basic device overview (how to type, how to take pictures, change settings, etc.)
- Basic app/software overview
- General Internet/research instruction
- Creating a new email account, email basics
- Privacy settings on social media and beyond
We cannot assist with:
- Repairing broken, locked, or infected devices/apps
- Repairing/Restoring email accounts or email managers
- Setting up a brand new device
- Entering sensitive information for you (e.g., credit card information, social security number, online banking, etc.)
- Cannot provide medical, legal, or business advice or opinions
- Keyboarding, typing, or proofreading documents
To sign up for an appointment, please fill out a Book-a-Librarian form as completely as possible. We will contact you within 1-5 business days to finalize your appointment.